Refund policy

Last updated: September 14, 2026

At kitchenscare.in, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

You received a damaged or defective product.
You received the wrong product.
Your order is incomplete or missing an item.
The product received is significantly different from what was ordered.

Return requests must be submitted within 7 days of delivery.

The product should be unused, in its original condition, and include its original packaging and accessories wherever applicable.

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photos of the product
Photos of the packaging
A short video showing the issue, if applicable

Our team will review the information and, after verification, provide an appropriate replacement or refund.

3. Wrong or Missing Product

If you receive an incorrect or incomplete order, please contact us within 48 hours of delivery with your order details and clear photos/videos.

After verification, we may arrange a replacement or refund as applicable.

4. Non-Returnable Products

Returns may not be accepted for:

Products damaged due to misuse or improper handling
Products showing signs of use, alteration, or intentional damage
Products returned without the original packaging/accessories where applicable
Products damaged after delivery due to normal wear and tear
Items that are specifically marked as non-returnable on the product page

5. Refunds

Once your return request is approved and the product is verified, the refund will be processed to the original payment method, where applicable.

Refund processing time may depend on your payment provider or bank.

6. Replacement

If a replacement is approved, we will arrange the replacement according to product availability and our return process.

If the same product is unavailable, we may offer an alternative solution or refund as applicable.

7. Return Shipping

For products that are confirmed to be damaged, defective, incorrect, or incomplete due to our error, we will provide an appropriate return/replacement solution.

Returns requested for reasons other than product damage, defect, incorrect item, or missing items may not be accepted.

8. How to Request a Return

To request a return, replacement, or refund, contact us with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos of the Product:

Our support team will review your request and guide you through the next steps.

9. Important Note

Please inspect your package and product as soon as it is delivered. We recommend recording an unboxing video for damaged, incorrect, or missing-item claims, as it can help us verify the issue quickly.

kitchenscare.in reserves the right to approve or reject return and refund requests after verification according to this policy.