Shipping policy
Last updated: September 14, 2026
At kitchenscare.in, we aim to process and deliver your orders as quickly and smoothly as possible.
1. Order Processing
- Orders are generally processed within 1–2 business days after successful order confirmation.
- Orders are not normally processed on Sundays or public holidays.
- Once your order has been dispatched, you will receive tracking information where available.
2. Delivery Time
Our estimated delivery time is generally:
5–8 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.
3. Shipping Charges
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
If free shipping is offered on a product or during a promotional period, the applicable terms will be displayed on the website or checkout page.
4. Order Tracking
Once your order is shipped, tracking details will be provided where available.
You can use the tracking information to check the status of your shipment.
Please allow some time for tracking information to become active after dispatch.
5. Delivery Address
Please make sure that your shipping address, phone number, and other contact information are accurate before placing your order.
We are not responsible for delays or failed deliveries caused by:
- Incorrect address
- Incomplete address
- Incorrect phone number
- Customer being unavailable at the delivery address
- Failure to respond to the courier
- Refusal to accept the package
If an order is returned to us because of incorrect or incomplete information provided by the customer, additional shipping charges may apply for reshipment, where applicable.
6. Delayed Orders
Sometimes deliveries may take longer than the estimated timeframe due to circumstances beyond our control, including:
- Courier delays
- Weather conditions
- Public holidays
- High order volumes
- Transportation or logistics issues
- Natural events
- Other unforeseen circumstances
We will make reasonable efforts to assist you with delayed shipments.
7. Damaged Package
If your package appears damaged when delivered, please take clear photos or a video of the package and product before using the item.
If the product is damaged, defective, incorrect, or incomplete, please contact us according to our Return & Refund Policy.
8. Missing or Incorrect Items
If you receive a missing or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photos of the received product
- Photos of the packaging
- Video evidence, if applicable
After verification, we will provide an appropriate replacement or refund according to our policy.
9. Delivery Area
We currently aim to deliver orders to serviceable locations within India.
Availability may depend on the delivery location and courier service.
10. Contact Us
If you have questions about your order or shipping, please contact us using the customer support details provided on kitchenscare.in.
We will be happy to assist you.
Thank you for shopping with kitchenscare.in ❤️